FAQs

Most frequent questions and answers

My First Aid Course is based on the Northside of Brisbane in Deagon at 21 Braun Street, Deagon, Queensland 4017. Our facilities provide you with a space that is both comfortable but also practicable. The training centre is on the corner of Depot Rd and Braun St with the with the driveway to the building being on Depot Road where you will see a sign stating Connect Baptist Church. Google and Apple Maps will try to take you onto the property via Braun Street- If driving down Braun Street PLEASE TURN LEFT INTO DEPOT ROAD and you will see the driveway on the left immediately.

Our facilities include:

  • Large training room
  • Modern air-conditioned venue
  • Microwave, fridge
  • Plenty of FREE off-street car parking
  • Short 5-minute walk to the shops for lunch
  • Short flight of stairs 1st floor (18 stairs)
  • Smart flat-screen TV
  • Tea and coffee making facilities
  • Toilet facilities

Yes! All first aid, Childcare First Aid, Remote First Aid and CPR courses My First Aid Course run can be provided on site. This is a great option for workplaces and businesses that need HLTAID003 Provide First Aid, HLTAID004 Provide a Emergency First Aid Response in an Education and Care Setting, HLTAID005 Provide First Aid in Remote Situations and HLTAID001 Provide Cardiopulmonary Resuscitation or refresher course based around their own schedules and where we come to you.

My First Aid Course also provide other courses onsite including: UETTDRRF06B Perform rescue from a live LV panel – Low Voltage Rescue (LVR), 22282VIC Course in the Management of Asthma Risks and Emergencies in the Workplace and 22300VIC Course in first aid management of anaphylaxis. These courses are not offered publicly and are only provided onsite by arrangement. Contact us for a quote.  For more details about what we offer, click here:

  1. On the homepage where you see the calendar for all courses begin by selecting your desired available date highlighted in dark green. Once done, you will be taken to page 2.
  2. On the next page go below the calendar and select your course type (Eg. HLTAID003 Provide First Aid)
  3. On the next page complete your personal details and click the 3 agreement boxes at the bottom of the page and click ‘next’.
  4. On the next page add another person’s details if required by selecting the ‘add participants’ box on the right.
  5. Then click ‘finish’ and you will be taken to the payment page.
  6. On the payment page enter your card details or if you are wanting to pay by cash on the day click at the top where it says ‘pay by card’ and you will see a drop down option and now select ‘pay with cash’
  7. Once done click finish.
  8. Yay! You are done and booked in for your course! Full information will be emailed to you regarding the course as soon as you book.

To pay for your  course, for example, HLTAID003 Provide First Aid or HLTAID001 Provide Cardiopulmonary Resuscitation course, you can: pay online with debit or credit card (our preferred method), pay via bank transfer, or cash.  If you wish to pay via bank transfer- details will be emailed to you after you have made your booking. If you are paying by bank transfer- the transfer needs to be made (preferably) two days before your course date. Cash is our last and ;least preferred option but we make it available for those that have no other option available – it is preferred that you pay online or by bank transfer, however, if you do need to pay by cash we will need an email confirmation/guarantee that you will be there (as sadly people have been known to use this option and then failed to show). You will also have to provide the exact payment with $1 extra (ie. $50 for CPR or $100 for First Aid or $140 for Childcare First Aid or $200 for Remote First Aid) as we only take notes and no change shall be provided on the day.

Arrive at the venue 15 minutes before the course starts, bring photo ID, your pre-course online completion certificate (printed or as a screen shot on your phone), notepad & pen, comfortable clothes you can move in, lunch(optional). There is a fridge and a microwave available, free tea and coffee- there are also shops 5 minutes down the road (by car) for lunch options. It is advised that you bring your own lunch as this will save you time on the day.

HLTAID003 Provide First Aid is the exact same as Senior First Aid or Apply First Aid – it just has a different name. Senior First Aid or Apply First Aid is the former name for HLTAID003 Provide First Aid. So, by completing HLTAID003 Provide First Aid – you are meeting the requirements needed by your workplace/university/school.

Yes, it does! All of our First Aid Courses are comprehensive first aid courses which covers both general first aid along with HLTAID001 Provide Cardiopulmonary Resuscitation; the CPR course, which must be renewed annually to stay current, whereas the HLTAID003 Provide First Aid, HLTAID004 Provide a Emergency First Aid Response in an Education and Care Setting and HLTAID005 Provide First Aid in Remote Situations are only renewed every 3 years – which is why the CPR course: HLTAID001 Provide Cardiopulmonary Resuscitation, is provided separately.

My First Aid Course- provides several courses which include:

HLTAID001 Provide Cardiopulmonary Resuscitation: Provide Cardiopulmonary Resuscitation will give you the skills and knowledge required to perform Cardiopulmonary Resuscitation (CPR) in line with the Australian Resuscitation Council (ARC) Guidelines.

HLTAID003 Provide First Aid: Provide First Aid will give you the confidence and skills in how to provide first aid response, life support Including Cardiopulmonary Resuscitation (CPR) and management of casualty(s) until the arrival of medical or other assistance.

HLTAID004 Provide an emergency first aid response in an education and care setting: Provide an Emergency First Aid Response in an Education and Care setting will give you the skills and knowledge required to provide a first aid response to infants, children and adults and applies to educators and support staff working within an education and care setting who are required to respond to a first aid emergency, including asthmatic and anaphylactic emergencies. This course is recommended for childcare workers, teachers, teacher aides and After School carers.

HLTAID005 Provide First Aid in Remote Situations: Provide First Aid in Remote Situations will give you the skills and knowledge required to provide first aid response and emergency life support to a casualty in a remote and/or isolated situation.  This training is suitable for workers who may be required to prepare for and provide a first aid response in locations beyond the reach of timely medical assistance, whether it be for work (e.g. mines, agriculture, outdoor education), or for lifestyle (hikers, those who travel a lot to Moreton Island or Fraser Island, those who go on 4WD trips). Essentially, this is recommended for anybody who work/travel in locations more than 1 hour away from medical assistance.

  1. Choose your course
  2. Scroll down until you see this on the left hand side
  1. Select which section you want to read
  2. All information is provided here!

If you want more information, feel free to enquire and ask any questions. Go to the Contact Us page to make an enquiry.

Your Certificate(s) will be emailed to you on the next business day. If you need it urgently, please contact us at the time of booking via the Notes section in your booking. We cannot promise anything but you can photograph the attendance sheet signed by the trainer along with your signed competency certificate to send through to your employer while you are waiting for your nationally accredited first aid/ CPR refresher certificate.

If a hard copy of the certificate is required, this NEEDS to be requested in advance when you make your booking. An extra $5 will be added for this. (Please note hard copies ‘can take’ up to 5 to 7 business days to arrive based on Australia post- this is a worst case scenario and certificates normally arrive fairly soon after your course).

  1. HLTAID001 Provide Cardiopulmonary Resuscitation: Is valid for one year- you will need to renew your CPR certificate annually.
  2. HLTAID003 Provide First Aid: Provide First Aid is valid for three years. The CPR component of this course is valid for 12 months within the course and required to be refreshed annually.
  3. HLTAID004 Provide an emergency first aid response in an education and care setting: Provide an Emergency First Aid Response in an Education and Care setting is also valid for three years. The CPR component of this course is valid for 12 months within the course and required to be refreshed annually.
  4. HLTAID005 Provide First Aid in Remote Situations: Provide First Aid in Remote Situations is valid for three years. The CPR component of this course is valid for 12 months within the course and required to be refreshed annually.

The best course which covers you for all ACECQA requirements is HLTAID004 Provide an emergency first aid response in an education and care setting. This gives you CPR (1 year), First Aid, Asthma and Anaphylaxis for 3 years, which is what you need for your ACECQA approval.

For childcare educators that just need the Asthma & Anaphylaxis, we also offer the 22099VIC Course in first aid management of anaphylaxis and 22024VIC Course in the emergency management of Asthma in the workplace, but these are only available as group onsite bookings and your Childcare Centre or Outside Hours School Care Centre will need to ‘contact us’ through our group bookings page or call us to get a quote for such a booking.

Allens Training Pty Ltd RTO 90909 is an Australian Registered Training Organisation delivering a wide range of First Aid, Health and Safety qualifications.

As an RTO, they adhere strictly to the requirements and guidelines of Australian Skills Qualification Authority (ASQA)’s Standards for RTOs.  View their RTO details to find out more about their RTO registration with ASQA.

My First Aid Course has a partnership arrangement with Allens Training Pty Ltd RTO 90909 and as such, all of our training and assessments are delivered on behalf of Allens Training Pty Ltd RTO 90909 and are nationally recognised. 

Due to My First Aid Corse having nationally recognised courses, a Unique Student Identifier (USI) is required by the government for recording purposes.

The USI is a reference number made up of ten numbers and letters that:

  • Creates an online record where all training records and transcripts can be obtained
  • Can easily be accessed online
  • is free and easy to create and
  • stays with you for life

For more information go to: https://www.usi.gov.au/about

To obtain a USI- go to: https://www.usi.gov.au/students/create-your-usi

If I’ve forgotten my USI: https://www.usi.gov.au/faqs/i-have-forgotten-my-usi

It is a requirement of all our first aid and CPR courses that you are physically capable of performing uninterrupted CPR for at least 2 minutes on a CPR manikin placed on the floor. To be certified and complete any of our certificates, whether it be HLTAID001 Provide Cardiopulmonary Resuscitation, HLTAID003 Provide First Aid, HLTAID004 Provide an emergency first aid response in an education and care setting or HLTAID005 Provide First Aid in Remote Situations, you must be able to meet this requirement.

Parts of our courses include getting down on your knees for CPR and recovery position. Kneeling is a key part of the physical component of our courses- if you cannot get onto your knees, we recommend waiting until you are physically able to get down onto your knees.

Pregnant Mum’s often contact us to ask if they can complete the course. If you are Pregnant you are more than welcome to do one of our First Aid or CPR courses but we would recommend you do so prior to your final trimester if you are able. If not you are very welcome but keep in mind that CPR can be quite tiring. We occasionally get Pregnant Mum’s who want to come in prior to the course and trial doing compressions on our Manikins. If you would like to do this just contact us via email or phone and this can be arranged no problems. So far every Mum that has taken this step has ended up feeling more confident and has completed their course with no issues.

If you have a health issue that does not affect your ability to perform CPR uninterrupted for two minutes, however, you are still concerned about aspects of the course, or you have questions regarding the training- please feel free to send us an enquiry via the Contact Us tab on our website, or you can call us at 0414 630 808.

Once you book your public course date we will not issue any refunds if you do not attend on the day or have not completed your pre-course learning. You may change your course date to another date provided you have informed us 2 days /48 hours in advance of your original booked date. Any alternate date is subject to availability and must be taken within 2 months of your original booking date (please see our full Cancellation & Refund Policies).

All training courses and  assessments are delivered on behalf of Allens Training Pty Ltd. RTO 90909, one of Australia’s largest and most experienced providers of first aid, health and safety training. As Allens Training Pty Ltd. is a Registered Training Organisation (RTO), all first aid, CPR qualifications and certificates My First Aid Course provide are nationally recognised. If you are looking for the Nationally recognised logo you will find this on the Allens Training Pty Ltd. site above.

Depending on who your health insurer is, the type of fund you have and the level of cover, you may be able to claim your first aid course. You will need to contact your health insurer to see if this is an option available to you.

There may be some terms and conditions to claim your first aid/ CPR course, e.g. the training must be nationally accredited, and must be provided by a government-accredited Registered Training Organisation (RTO). To see what is required to claim your course, contact your health insurer.

As My First Aid Course is a partner of Allen’s Training, we provide nationally accredited courses and as Allen’s Training is an RTO, we fall under their registration.  If there are any specific requirements and you are confused as to whether My First Aid Course meets them, please contact us at 07 38726777 or make an enquiry online via our ‘Contact Us’ tab.7

There isn’t a minimum age limit, if your child is under 13, we would ‘prefer’ an adult to accompany them or if they are over 13 they are fine to complete the course by themselves- however, parents/guardian’s/caregivers will need to fill out a consent form for anyone under 18 – which will be sent to you at the time of booking. For your child to gain a certificate they will just need a unique email address and a USI number which are both available online.

A physical requirement of our accredited courses is the ability to perform CPR uninterrupted for two minutes and roll an adult into the recovery position whilst on your knees – if this is not possible, we are able to provide a Certificate of Participation rather than a Statement of Attainment. First aid and CPR are important skills and we highly recommend learning these skills, if you wish to learn. However, if you are younger (e.g. under 13) or older (and you cannot kneel down) you are allowed to come and join the course, just without completing the required assessment. Doing this you will be able to learn about CPR and first aid and use it in your daily life- you just won’t have a Nationally Recognised Statement of Attainment.

First Aid and CPR certificates sadly have been known to be faked and a ‘valid certificate’ will be required by your workplace/school/university.

As we are a partner of Allens Training Pty Ltd RTO 90909, you can use this link to verify if the certificate is valid. Enter in all the details required- make sure to enter in the name that is on the certificate, then click on the Verify button

If the certificate is valid, you will see a white P in a green box, and the words ‘Yes, this person has completed this course as follows’. The name of the course participant and the details of the course will be listed below the green box.

However, if the certificate is invalid, you will see a white X in a red box, and the words ‘The information you have entered was invalid. Please check the information you have entered matches the certificate. If you have any questions, please contact us at 07 3872 6777 or make an enquiry online via our ‘Contact Us’ tab.

An unverifiable certificate undermines the reliability of the first aider in the community, is illegal, and it is certainly unethical, and compromises safety.  

 YES – we understand that mistakes can happen and you may have booked into the incorrect course. Due to this, we are happy to arrange an ‘upgrade’ for you from the one you completed to the one that you need.

With this, the upgrade session must be completed within THREE weeks of the original booked course date. This ensures that your skills are current and up to date with what information is required.

UPGRADE FEES:
To upgrade from your older unit to the required unit will incur an administration fee. This covers the cost of the additional training itself as well as the issuing of a new certificate.

$75.00HLTAID001 Provide Cardiopulmonary Resuscitation to HLTAID003 Provide First Aid.
$70.00 :  HLTAID003 Provide First Aid to HLTAID004 Provide a Emergency First Aid Response in an Education and Care Setting.
$130.00 :  HLTAID003 Provide First Aid to HLTAID005 Provide First Aid in Remote Situations.

Unfortunately no, we are unable to accept the components you have completed through the alternate RTO. This is due to the fact that we did not witness and assess the tasks that were completed through this RTO.

So we can ensure that you have been taught the correct information and are competent as per the course requirements you will need to complete the full course through us if you wish to upgrade to the required unit.