Cancellation & Refund Policy

My First Aid Course Brisbane

When an applicant accepts a place offered by My First Aid Course and pays the fees, it means a binding contract is created between the student and My First Aid Course. Notification of cancellation/withdrawal from unit/s of competency, withdrawal or deferral from a course of study must be made in writing to My First Aid Course.

In the case of cancellation/withdrawal, the following cancellation fees will apply:

  • Students who give notice to cancel their enrolment more than two (2) days prior to the commencement of a program will be entitled to a full refund of fees paid.
  • Students who give notice to cancel their enrolment fees less than two (2) days prior to the commencement of a program will be entitled to a 75% refund of fees paid.
    • The amount retained (25%) by My First Aid Course is required to cover the cost of staff and resources which will have already been committed based on the students initial intention to undertake the training.
    •  Enrolments into short assessments can also be transferred to an alternative date in cases where there is a position available.
  • In the case that a student arrives more than five (5) minutes after the start time of the assessment,
    they will be unable to attend that selected assessment course. They will however be eligible to be transferred to an alternative date in cases where there is a position available.
  • Students who cancel their enrolment after an assessment has commenced will not be entitled to a refund of fees.
    • This situation can be reviewed on a case by case basis, depending on circumstances such as medical or family emergencies.
  • There is no charge for a student to transfer to another course type with My First Aid Course.

In some situation My First Aid Course may be required to cancel a course, this includes:

  1. Family, Business or Local Area Emergencies;
  2.  Insufficient or low booking numbers for that course date;
  3. Unforeseen circumstances such as last-minute serious illness.

If My First Aid Course cancels a day of assessments, then the below will apply:

  • At least 48 hours’ notice will be provided to the student;
  •  The student will be provided the opportunity to transfer to another course / assessment date with MFAC;
  • Should the student wish to cancel instead, a full refund will be made available to whoever
    paid that course fee.

Please note that administration fees may still apply for the processing of refunds. Discretion may be exercised by the Director in all situations, if the student can demonstrate that extenuating or significant personal circumstance led to their withdrawal. In these cases, the student should be offered a full credit toward the tuition fee in another scheduled program in-lieu of a refund. The Director may also authorise a refund of tuition fees if the circumstances require it.

Where refunds are approved, the refund payment must be paid to the student within fourteen (14) days from
the time the student gave written notice to cancel their enrolment. Tuition refunds are to be paid via electronic funds transfer using the authorised bank account nominated by the student.

Note. If for any reason My First Aid Course is unable to fulfil its service agreement with a student, My First Aid Course must refund the student’s proportion of fees paid for services not delivered.

When an applicant accepts a place offered by My First Aid Course and pays the fees, it means a binding contract is created between the student and My First Aid Course. Notification of cancellation/withdrawal from unit/s of competency, withdrawal or deferral from a course of study must be made in writing to My First Aid Course.

In the case of cancellation/withdrawal, the following cancellation fees will apply:

  • Students who give notice to cancel their enrolment more than two (2) days prior to the commencement of a program will be entitled to a full refund of fees paid.
  • Students who give notice to cancel their enrolment fees less than two (2) days prior to the commencement of a program will be entitled to a 90% refund of fees paid.
    • The amount retained (10%) by My First Aid Course is required to cover the cost of staff and resources which will have already been committed based on the students initial intention to undertake the training.
    •  Enrolments into short courses (one day) can also be transferred to an alternative date in cases where there is a position available.
  • In the case that a student arrives more than fifteen (15) minutes after the start time of the course,
    they will be unable to attend that selected day course. They will however be eligible to be transferred to an alternative date in cases where there is a position available.
  • Students who cancel their enrolment after a training program has commenced will not be entitled to a refund of fees.
    • This situation can be reviewed on a case by case basis, depending on circumstances such as medical or family emergencies.
  • There is no charge for a student to transfer to another course with My First Aid Course.

In some situation My First Aid Course may be required to cancel a course, this includes:

  1. Family, Business or Local Area Emergencies;
  2.  Insufficient or low booking numbers for that course date;
  3. Unforeseen circumstances such as last-minute serious illness.

If My First Aid Course cancels a course, then the below will apply:

  • At least 48 hours’ notice will be provided to the student;
  •  The student will be provided the opportunity to transfer to another course with MFAC;
  • Should the student wish to cancel instead, a full refund will be made available to whoever
    paid that course fee.

Please note that administration fees may still apply for the processing of refunds. Discretion may be exercised by the Director in all situations, if the student can demonstrate that extenuating or significant personal circumstance led to their withdrawal. In these cases, the student should be offered a full credit toward the tuition fee in another scheduled program in-lieu of a refund. The Director may also authorise a refund of tuition fees if the circumstances require it.

Where refunds are approved, the refund payment must be paid to the student within fourteen (14) days from
the time the student gave written notice to cancel their enrolment. Tuition refunds are to be paid via electronic funds transfer using the authorised bank account nominated by the student.

Note. If for any reason My First Aid Course is unable to fulfil its service agreement with a student, My First Aid Course must refund the student’s proportion of fees paid for services not delivered.

What do previous participants think?

  • Mal was a very informative instructor who kept things interesting. Felt confident and knowledgeable leaving the practical. Online information was also well presented.

    Shalome P. Avatar
    Shalome P.
    28/05/2020

    Loved this course! The online part of this course was very easy to follow and only took me a bit over 2 hrs to complete for first aid. Practical assessment... read more

    Sarah G. Avatar
    Sarah G.
    26/05/2020

    I find the training very informative and helpful. I would highly recommend it to anyone who is looking for 1st aid and cpr training.
    You're the best Mal👍😊

    Alena W. Avatar
    Alena W.
    24/05/2020

    Mal the trainer was very good and I would highly recommend this course

    Alison S. Avatar
    Alison S.
    23/05/2020
  • Great course! So informative, quick and easy!

    Claire L. Avatar
    Claire L.
    14/05/2020

    Everyone should do this course you never know when you might need it. Mal is a great teacher who is fun and very knowledgeable and obviously loves his job. Def... read more

    Chrissy H. Avatar
    Chrissy H.
    05/05/2020

    Very relaxed and informative training.
    I have used My First Aid Course a few times and have always found Mal easy to talk to and a fantastic trainer, who I highly recommend.

    Adina S. Avatar
    Adina S.
    30/04/2020

    Great course delivered in northern side of Brisbane Amazing session with required skills and information.Highly recommended. Big win is he can come to your house to do this course.

    Binu C. Avatar
    Binu C.
    28/04/2020
  • Good real life training. Online course platform was great!

    Nick R. Avatar
    Nick R.
    28/04/2020

    Excellent course, good being mostly online

    Emily W. Avatar
    Emily W.
    28/04/2020

    Patient of a saint! very informative and fun. Thank you! definitely recommend this service.
    online course was helpful to me as you can start and stop when you like.

    Shameem M. Avatar
    Shameem M.
    23/04/2020

    Mal is an amazing teacher. The online component was easy to follow and Mal was extremely professional during the practical. He provided me with informative tools and provided me with... read more

    Michelle P. Avatar
    Michelle P.
    17/04/2020
  • This course was awesome. There was plenty of manikins and heaps of time available to get your technique right with compressions etc. The trainer was more than happy to... read more

    Kym W. Avatar
    Kym W.
    09/03/2020

    Mal is a great trainer, thank you. I highly recommend this course

    Lisa S. Avatar
    Lisa S.
    06/03/2020

    very relaxed, no stressing, Mal is easy to talk to and a fantastic Trainer.

    Eloise H. Avatar
    Eloise H.
    06/03/2020

    Highly recommend My First Aid Course .. Trainer Mal was very knowledgeable.. explained things in an easily understood manner and answered questions really well.

    Barbara K. Avatar
    Barbara K.
    26/02/2020
  • Great teacher, very easy to understand and passed feeling confident 🙌🏽❤️

    Mahinarangi F. Avatar
    Mahinarangi F.
    22/02/2020

    Great trainer, very happy with the course!

    Irina G. Avatar
    Irina G.
    21/02/2020

    Mal is an extremely helpful and informative first aid and CPR trainer. Back for my 3rd refresher course and I wouldn’t go anywhere else. I would highly recommended My First... read more

    Amy H. Avatar
    Amy H.
    21/02/2020

    Would recommend this course, the instructor was extremely knowledgeable and I have taken new knowledge away from the day!

    Lindsay F. Avatar
    Lindsay F.
    03/02/2020
  • Great first aid course, excellent instructor. Course was very thorough and efficient.

    Tiahne W. Avatar
    Tiahne W.
    01/02/2020

    A very pleasant instructor, extremely helpful to us students. A happy bright personality, giving good feedback to you when you did something well. Always encouraging you to speak up... read more

    Marie P. Avatar
    Marie P.
    20/01/2020

    Great first aid course, Mal was a great teacher and really actively involved us in the practical elements of the course!

    Maddy C. Avatar
    Maddy C.
    13/01/2020

    was a great course would recommend

    Nathan V. Avatar
    Nathan V.
    13/01/2020
  • Attended "My First Aid Course" today which I completed First Aid and CPR including Childcare segments. Local, thorough, fun and affordable highly recommend this course to those needing First Aid... read more

    Sim P. Avatar
    Sim P.
    17/12/2019

    Malcolm our instructor taught the class in a professional and interesting way as well as being fun and easy to follow. I felt the content was clearly explained and demonstrated... read more

    Ca P. Avatar
    Ca P.
    15/12/2019

    Very well organised and provided a through course..

    Keryn K. Avatar
    Keryn K.
    30/11/2019

    I did a childcare first aid course I thought he did amazing job

    Pia S. Avatar
    Pia S.
    30/11/2019