Cancellation & Refund Policy

My First Aid Course Brisbane

When an applicant accepts a place offered by My First Aid Course and pays the fees, it means a binding contract is created between the student and My First Aid Course. Notification of cancellation/withdrawal from unit/s of competency, withdrawal or deferral from a course of study must be made in writing to My First Aid Course.

In the case of cancellation/withdrawal, the following cancellation fees will apply:

  • Students who give notice to cancel their enrolment more than two (2) days prior to the commencement of a program will be entitled to a full refund of fees paid.
  • Students who give notice to cancel their enrolment fees less than two (2) days prior to the commencement of a program will be entitled to a 75% refund of fees paid.
    • The amount retained (25%) by My First Aid Course is required to cover the cost of staff and resources which will have already been committed based on the students initial intention to undertake the training.
    •  Enrolments into short assessments can also be transferred to an alternative date in cases where there is a position available.
  • In the case that a student arrives more than five (5) minutes after the start time of the assessment,
    they will be unable to attend that selected assessment course. They will however be eligible to be transferred to an alternative date in cases where there is a position available.
  • Students who cancel their enrolment after an assessment has commenced will not be entitled to a refund of fees.
    • This situation can be reviewed on a case by case basis, depending on circumstances such as medical or family emergencies.
  • There is no charge for a student to transfer to another course type with My First Aid Course.

In some situation My First Aid Course may be required to cancel a course, this includes:

  1. Family, Business or Local Area Emergencies;
  2.  Insufficient or low booking numbers for that course date;
  3. Unforeseen circumstances such as last-minute serious illness.

If My First Aid Course cancels a day of assessments, then the below will apply:

  • At least 48 hours’ notice will be provided to the student;
  •  The student will be provided the opportunity to transfer to another course / assessment date with MFAC;
  • Should the student wish to cancel instead, a full refund will be made available to whoever
    paid that course fee.

Please note that administration fees may still apply for the processing of refunds. Discretion may be exercised by the Director in all situations, if the student can demonstrate that extenuating or significant personal circumstance led to their withdrawal. In these cases, the student should be offered a full credit toward the tuition fee in another scheduled program in-lieu of a refund. The Director may also authorise a refund of tuition fees if the circumstances require it.

Where refunds are approved, the refund payment must be paid to the student within fourteen (14) days from
the time the student gave written notice to cancel their enrolment. Tuition refunds are to be paid via electronic funds transfer using the authorised bank account nominated by the student.

Note. If for any reason My First Aid Course is unable to fulfil its service agreement with a student, My First Aid Course must refund the student’s proportion of fees paid for services not delivered.

When an applicant accepts a place offered by My First Aid Course and pays the fees, it means a binding contract is created between the student and My First Aid Course. Notification of cancellation/withdrawal from unit/s of competency, withdrawal or deferral from a course of study must be made in writing to My First Aid Course.

In the case of cancellation/withdrawal, the following cancellation fees will apply:

  • Students who give notice to cancel their enrolment more than two (2) days prior to the commencement of a program will be entitled to a full refund of fees paid.
  • Students who give notice to cancel their enrolment fees less than two (2) days prior to the commencement of a program will be entitled to a 90% refund of fees paid.
    • The amount retained (10%) by My First Aid Course is required to cover the cost of staff and resources which will have already been committed based on the students initial intention to undertake the training.
    •  Enrolments into short courses (one day) can also be transferred to an alternative date in cases where there is a position available.
  • In the case that a student arrives more than fifteen (15) minutes after the start time of the course,
    they will be unable to attend that selected day course. They will however be eligible to be transferred to an alternative date in cases where there is a position available.
  • Students who cancel their enrolment after a training program has commenced will not be entitled to a refund of fees.
    • This situation can be reviewed on a case by case basis, depending on circumstances such as medical or family emergencies.
  • There is no charge for a student to transfer to another course with My First Aid Course.

In some situation My First Aid Course may be required to cancel a course, this includes:

  1. Family, Business or Local Area Emergencies;
  2.  Insufficient or low booking numbers for that course date;
  3. Unforeseen circumstances such as last-minute serious illness.

If My First Aid Course cancels a course, then the below will apply:

  • At least 48 hours’ notice will be provided to the student;
  •  The student will be provided the opportunity to transfer to another course with MFAC;
  • Should the student wish to cancel instead, a full refund will be made available to whoever
    paid that course fee.

Please note that administration fees may still apply for the processing of refunds. Discretion may be exercised by the Director in all situations, if the student can demonstrate that extenuating or significant personal circumstance led to their withdrawal. In these cases, the student should be offered a full credit toward the tuition fee in another scheduled program in-lieu of a refund. The Director may also authorise a refund of tuition fees if the circumstances require it.

Where refunds are approved, the refund payment must be paid to the student within fourteen (14) days from
the time the student gave written notice to cancel their enrolment. Tuition refunds are to be paid via electronic funds transfer using the authorised bank account nominated by the student.

Note. If for any reason My First Aid Course is unable to fulfil its service agreement with a student, My First Aid Course must refund the student’s proportion of fees paid for services not delivered.

What do previous participants think?

  • Great way to stay updated with my first aid and cpr. Mal is a great instructor

    Hannah M. Avatar
    Hannah M.
    16/09/2020

    Great course, very hands on, informative instruction, real life examples. Thank you!

    Natalee S. Avatar
    Natalee S.
    16/09/2020

    Very well presented course and good trainer would refer people to either refresh or get first aid through this company

    Chantelle P. Avatar
    Chantelle P.
    11/09/2020

    Very well presented course and good trainer would refer people to either refresh or get first aid through this company

    A G. Avatar
    A G.
    11/09/2020
  • Great time, good pace, very helpful and thorough. Thank you

    Katrin R. Avatar
    Katrin R.
    11/09/2020

    Great time, good pace, very helpful and thorough. Thank you

    A G. Avatar
    A G.
    11/09/2020

    Very thorough course, amazing trainer and feedback. I would recommend to all who need to update or want to get their certificates.

    Courto's W. Avatar
    Courto's W.
    03/09/2020

    So easy, professional and friendly. Thank you for making this "chore" so quick and painless. Stuart at Bridgeman Downs was super informative and lovely. Id highly recommend your service to... read more

    Jo C. Avatar
    Jo C.
    23/07/2020
  • I am studying Childcare and this course was perfect. It is online pre course work, then you come in and show your competent. Today I was able to compelete this... read more

    Bailee Avatar
    Bailee
    09/07/2020

    My friend and I had to do a first aid course for our university requirements. We had Mal and he was so helpful. He made us very comfortable... read more

    Jojobo_123 Avatar
    Jojobo_123
    02/07/2020

    Thanks Mal for a fantastic workshop! Would highly recommend this course. You were so patient and encouraging, very much appreciated.

    Danielle B. Avatar
    Danielle B.
    04/06/2020

    Thanks Mal for a fantastic workshop! Would highly recommend this course. You were so patient and encouraging, very much appreciated.

    A G. Avatar
    A G.
    04/06/2020
  • This course so fun and mal was great

    Amy T. Avatar
    Amy T.
    02/06/2020

    This course so fun and mal was great

    A G. Avatar
    A G.
    02/06/2020

    Great place definitely recommend

    Melinda D. Avatar
    Melinda D.
    02/06/2020

    Mal was a very informative instructor who kept things interesting. Felt confident and knowledgeable leaving the practical. Online information was also well presented.

    Shalome P. Avatar
    Shalome P.
    28/05/2020
  • Loved this course! The online part of this course was very easy to follow and only took me a bit over 2 hrs to complete for first aid. Practical assessment... read more

    Sarah G. Avatar
    Sarah G.
    26/05/2020

    I find the training very informative and helpful. I would highly recommend it to anyone who is looking for 1st aid and cpr training.
    You're the best Mal👍😊

    Alena W. Avatar
    Alena W.
    24/05/2020

    Mal the trainer was very good and I would highly recommend this course

    Alison S. Avatar
    Alison S.
    23/05/2020

    Great course! So informative, quick and easy!

    Claire L. Avatar
    Claire L.
    14/05/2020
  • Everyone should do this course you never know when you might need it. Mal is a great teacher who is fun and very knowledgeable and obviously loves his job. Def... read more

    Chrissy H. Avatar
    Chrissy H.
    05/05/2020

    Very relaxed and informative training.
    I have used My First Aid Course a few times and have always found Mal easy to talk to and a fantastic trainer, who I highly recommend.

    Adina S. Avatar
    Adina S.
    30/04/2020

    Great course delivered in northern side of Brisbane Amazing session with required skills and information.Highly recommended. Big win is he can come to your house to do this course.

    Binu C. Avatar
    Binu C.
    28/04/2020

    Good real life training. Online course platform was great!

    Nick R. Avatar
    Nick R.
    28/04/2020
  • Excellent course, good being mostly online

    Emily W. Avatar
    Emily W.
    28/04/2020

    Patient of a saint! very informative and fun. Thank you! definitely recommend this service.
    online course was helpful to me as you can start and stop when you like.

    Shameem M. Avatar
    Shameem M.
    23/04/2020

    Mal is an amazing teacher. The online component was easy to follow and Mal was extremely professional during the practical. He provided me with informative tools and provided me with... read more

    Michelle P. Avatar
    Michelle P.
    17/04/2020

    This course was awesome. There was plenty of manikins and heaps of time available to get your technique right with compressions etc. The trainer was more than happy to... read more

    Kym W. Avatar
    Kym W.
    09/03/2020