Cancellation & Refund Policy

My First Aid Course Brisbane

When an applicant accepts a place offered by My First Aid Course and pays the fees, it means a binding contract is created between the student and My First Aid Course. Notification of cancellation/withdrawal from unit/s of competency, withdrawal or deferral from a course of study must be made in writing to My First Aid Course.
In the case of cancellation/withdrawal, the following cancellation fees will apply:

  • Students who give notice to cancel their enrolment more than 2 days prior to the commencement of a program will be entitled to a full refund of fees paid.
  •  Students who give notice to cancel their enrolment fees less than 2 days prior to the commencement of a program will be entitled to a 90% refund of fees paid. The amount retained (10%) by My First Aid Course is required to cover the cost of staff and resources which will have already been committed based on the students initial intention to undertake the training. Enrolments into short courses (one day) can also be transferred to an alternative date in cases where there is a position available.
  • In the case that a student arrives more than 15 minutes after the start time of the course they will be unable to attend that selected day course. They will however be eligible to be transferred to an alternative date in cases where there is a position available.
  • Students who cancel their enrolment after a training program has commenced will not be entitled to a refund of fees. This situation can be reviewed on a case by case basis, depending on circumstances such as medical or family emergencies. There is no charge for a student to transfer to another course with My First Aid Course. If My First Aid Course cancels a course, then a full refund will be made available to whoever paid that course fee.

Please note that administration fees may still apply for the processing of refunds. Discretion may be exercised by the Director in all situations, if the student can demonstrate that extenuating or significant personal circumstance led to their withdrawal. In these cases, the student should be offered a full credit toward the tuition fee in another scheduled program in-lieu of a refund. The Director may also authorise a refund of tuition fees if the circumstances require it.

Where refunds are approved, the refund payment must be paid to the student within 14 days from the time the student gave written notice to cancel their enrolment. Tuition refunds are to be paid via electronic funds transfer using the authorised bank account nominated by the student on the Refund Request Form.

Note. If for any reason My First Aid Course is unable to fulfil its service agreement with a student, My First Aid Course must refund the student’s proportion of fees paid for services not delivered.

What do previous participants think?

  • The course was presented clearly and efficiently. I liked it wasn’t filled with glory stories just the facts and lots of practical opportunities. Mal is friendly and approachable.

    Rebecca H. Avatar
    Rebecca H.
    24/06/2019

    Great course! Very practical and well delivered. Would recommend!

    Tyler S. Avatar
    Tyler S.
    31/05/2019

    Very informative course. Was not boring at all. Very hands on. Definitely recommended for everyone, young or old!

    Kelle j. Avatar
    Kelle j.
    09/05/2019

    Very informative and hands on experience. Unlike most courses this was hands on and allowed you to complete the course while doing the practical components in a friendly environment. Would... read more

    Matt J. Avatar
    Matt J.
    16/04/2019
  • I did a Childcare First Aid course, I love that the practical is hands on and Mal is there to help and guide you. Learning CPR with the dummies was... read more

    Greta H. Avatar
    Greta H.
    22/02/2019

    The course was set at a pace that allowed for interaction of participants and the furthering knowledge via Q&A throughout the day. The pre-course video provided the basic knowledge... read more

    Riss K. Avatar
    Riss K.
    16/10/2018

    Great First Aid training at an affordable price.
    Mal was thorough, entertaining and catered for a variety of learning styles.
    Learn First Aid in a relaxed atmosphere with an experienced trainer!

    Annie K. Avatar
    Annie K.
    16/10/2018

    Awesome course. So much fun, great participants and instructor. Mal makes the content easy to understand and fun to learn. Would recommend to any looking to learn first aid.

    Josh E. Avatar
    Josh E.
    12/10/2018
  • Really great course for beginners to first aid and a good refresher for those topping up their skills after a few years off. The theory was easy to follow and... read more

    Mia W. Avatar
    Mia W.
    12/10/2018

    Such an informative training! Very interactive. Highly recommend!

    Erika T. Avatar
    Erika T.
    12/10/2018

    This was my first experience of first aid training in Australia. Very informative but also trained in a fun and relaxed manner.

    Shirley D. Avatar
    Shirley D.
    08/10/2018

    I would rate this as the best first aid course I have attended. The trainer was hands-on, encouraging and very Informative. This 5.5 hour’s spent on this course felt worthwhile.... read more

    Charan L. Avatar
    Charan L.
    27/09/2018
  • Mel is as great to learn from. Made everyone feel very confident. I’ll be back next year.

    Jhenai L. Avatar
    Jhenai L.
    22/09/2018

    A very detailed course. Gave great insight from past experiences and real word examples. I definitely feel confident in my skills after completing this course. Would highly recommend.

    Arryn C. Avatar
    Arryn C.
    20/09/2018

    A very thorough, friendly and fun course.
    Would recommend.
    Cheers

    brendon h. Avatar
    brendon h.
    20/09/2018

    Great course! Very practical and we'll delivered. Would recommend!

    Tyler S. Avatar
    Tyler S.
    20/09/2018
  • Very enjoyable course. Learned heaps and Mal was very helpful

    Joy E. Avatar
    Joy E.
    18/09/2018

    I think this course is really good because there are new things I have learned about especially snake bites as where I come from we don't get them. Awesome tutor... read more

    Neil C. Avatar
    Neil C.
    27/08/2018

    Very good course.
    Great value for money for what else is out there.
    Mal is very knowledgable and friendly.
    Definitely recommend.

    Zoe C. Avatar
    Zoe C.
    16/08/2018

    Good mix of sit down discussion and practical participation. The location has plenty of parking and the whole course is easy to follow

    Tahnee B. Avatar
    Tahnee B.
    28/07/2018
  • Awesome course with a great trainer. Really useful topics and learned new things.
    A great refresher

    Simone H. Avatar
    Simone H.
    27/07/2018

    Great course. Well explained and of great benefit for all ages to do. Thank you Mal

    Cathy B. Avatar
    Cathy B.
    20/07/2018

    I did a child care first aid course today. I loved it because we did a lot of practice. This helped me learn 🙂

    Kozue M. Avatar
    Kozue M.
    16/07/2018

    This is my second time and will definitely come back again. From the start to end the training was very informative, engaging and very well structured, thanks to Mal

    Kitty C. Avatar
    Kitty C.
    04/07/2018
  • Very thorough first aid course, Mal created a comfortable environment for us all to learn.
    Mal is a very experienced teacher with a wealth of information.
    Would definitely recommend to all.

    Michael Avatar
    Michael
    04/07/2018

    Fantastic CPR course. Lots of hands on and practical practice to help learn. Would highly recommend this course to everyone.

    Georgie D. Avatar
    Georgie D.
    28/06/2018

    It is so affordable probably one of the most adorable i have found and also the most enjoyable! I learnt so much. Definitely recommend

    Nicole S. Avatar
    Nicole S.
    20/06/2018

    Absolutely amazing program! Loved Mal- was such a good teacher and was easy to get along with! So applicable to the real world- loved his program!!

    Brianna H. Avatar
    Brianna H.
    20/06/2018