Cancellation & Refund Policy

My First Aid Course Brisbane

When an applicant accepts a place offered by My First Aid Course and pays the fees, it means a binding contract is created between the student and My First Aid Course. Notification of cancellation/withdrawal from unit/s of competency, withdrawal or deferral from a course of study must be made in writing to My First Aid Course.

In the case of cancellation/withdrawal, the following cancellation fees will apply:

  • Students who give notice to cancel their enrolment more than two (2) days prior to the commencement of a program will be entitled to a full refund of fees paid.
  • Students who give notice to cancel their enrolment fees less than two (2) days prior to the commencement of a program will be entitled to a 90% refund of fees paid.
    • The amount retained (10%) by My First Aid Course is required to cover the cost of staff and resources which will have already been committed based on the students initial intention to undertake the training.
    •  Enrolments into short courses (one day) can also be transferred to an alternative date in cases where there is a position available.
  • In the case that a student arrives more than fifteen (15) minutes after the start time of the course,
    they will be unable to attend that selected day course. They will however be eligible to be transferred to an alternative date in cases where there is a position available.
  • Students who cancel their enrolment after a training program has commenced will not be entitled to a refund of fees.
    • This situation can be reviewed on a case by case basis, depending on circumstances such as medical or family emergencies.
  • There is no charge for a student to transfer to another course with My First Aid Course.

In some situation My First Aid Course may be required to cancel a course, this includes:

  1. Family, Business or Local Area Emergencies;
  2.  Insufficient or low booking numbers for that course date;
  3. Unforeseen circumstances such as last-minute serious illness.

If My First Aid Course cancels a course, then the below will apply:

  • At least 48 hours’ notice will be provided to the student;
  •  The student will be provided the opportunity to transfer to another course with MFAC;
  • Should the student wish to cancel instead, a full refund will be made available to whoever
    paid that course fee.

Please note that administration fees may still apply for the processing of refunds. Discretion may be exercised by the Director in all situations, if the student can demonstrate that extenuating or significant personal circumstance led to their withdrawal. In these cases, the student should be offered a full credit toward the tuition fee in another scheduled program in-lieu of a refund. The Director may also authorise a refund of tuition fees if the circumstances require it.

Where refunds are approved, the refund payment must be paid to the student within fourteen (14) days from
the time the student gave written notice to cancel their enrolment. Tuition refunds are to be paid via electronic funds transfer using the authorised bank account nominated by the student.

Note. If for any reason My First Aid Course is unable to fulfil its service agreement with a student, My First Aid Course must refund the student’s proportion of fees paid for services not delivered.

What do previous participants think?

  • Mal is a great trainer, thank you. I highly recommend this course

    Lisa S. Avatar
    Lisa S.
    06/03/2020

    very relaxed, no stressing, Mal is easy to talk to and a fantastic Trainer.

    Eloise H. Avatar
    Eloise H.
    06/03/2020

    Highly recommend My First Aid Course .. Trainer Mal was very knowledgeable.. explained things in an easily understood manner and answered questions really well.

    Barbara K. Avatar
    Barbara K.
    26/02/2020

    Great teacher, very easy to understand and passed feeling confident 🙌🏽❤️

    Mahinarangi F. Avatar
    Mahinarangi F.
    22/02/2020
  • Great trainer, very happy with the course!

    Irina G. Avatar
    Irina G.
    21/02/2020

    Mal is an extremely helpful and informative first aid and CPR trainer. Back for my 3rd refresher course and I wouldn’t go anywhere else. I would highly recommended My First... read more

    Amy H. Avatar
    Amy H.
    21/02/2020

    Would recommend this course, the instructor was extremely knowledgeable and I have taken new knowledge away from the day!

    Lindsay F. Avatar
    Lindsay F.
    03/02/2020

    Great first aid course, excellent instructor. Course was very thorough and efficient.

    Tiahne W. Avatar
    Tiahne W.
    01/02/2020
  • A very pleasant instructor, extremely helpful to us students. A happy bright personality, giving good feedback to you when you did something well. Always encouraging you to speak up... read more

    Marie P. Avatar
    Marie P.
    20/01/2020

    Great first aid course, Mal was a great teacher and really actively involved us in the practical elements of the course!

    Maddy C. Avatar
    Maddy C.
    13/01/2020

    was a great course would recommend

    Nathan V. Avatar
    Nathan V.
    13/01/2020

    Attended "My First Aid Course" today which I completed First Aid and CPR including Childcare segments. Local, thorough, fun and affordable highly recommend this course to those needing First Aid... read more

    Sim P. Avatar
    Sim P.
    17/12/2019
  • Malcolm our instructor taught the class in a professional and interesting way as well as being fun and easy to follow. I felt the content was clearly explained and demonstrated... read more

    Ca P. Avatar
    Ca P.
    15/12/2019

    Very well organised and provided a through course..

    Keryn K. Avatar
    Keryn K.
    30/11/2019

    I did a childcare first aid course I thought he did amazing job

    Pia S. Avatar
    Pia S.
    30/11/2019

    Good course, very handy, simple and easy to follow.

    Rhyana G. Avatar
    Rhyana G.
    05/11/2019
  • Very detailed and practical information

    Anshula J. Avatar
    Anshula J.
    31/10/2019

    Awsome first aid coarse, good content and great teachers

    Tim B. Avatar
    Tim B.
    31/10/2019

    Informative and interactive! One of the best first aid courses I've done!

    Green E. Avatar
    Green E.
    31/10/2019

    The best first aid course I’ve done!

    Chris W. Avatar
    Chris W.
    31/10/2019
  • Great experience Love the behavior of people and staffI will recommend this place to everyone for their first aid course.👍

    Pawanpreet K. Avatar
    Pawanpreet K.
    31/10/2019

    Just had a CPR course done with my workplace, through my first aid & they were absolutely fantastic. We had Mal come out to teach us & I cannot fault... read more

    Emilee F. Avatar
    Emilee F.
    08/10/2019

    I have a surf life saving and life guarding background where these things are very rigorous and thorough.Mal's approach is friendly yet very professional and practical.Highly recommended his services.

    Wesley A. Avatar
    Wesley A.
    30/09/2019

    I really enjoyed this first aid course. It was comprehensive and fun

    Karuna H. Avatar
    Karuna H.
    11/09/2019
  • I have a surf life saving and life guarding background where these things are very rigorous and thorough.
    Mal's approach is friendly yet very professional and practical.
    Highly recommended his services.

    Wesley C. Avatar
    Wesley C.
    11/09/2019

    Great course. Lorraine is an excellent facilitator.

    Tony G. Avatar
    Tony G.
    09/09/2019

    I’m a 2nd year nursing student at ACU, and had Mal as a director! Highly recommend choosing My First Aid Course to do CPR training.

    Hannah P. Avatar
    Hannah P.
    09/09/2019

    First time of doing first aid course very interesting and learnt lots mal was awesome and happy to answer all questions Recommend him

    Loraine T. Avatar
    Loraine T.
    31/08/2019